Project Overview
Title | Visitor Management System 2.0 |
Client | Government Technology Agency of Singapore (GovTech) |
Role | UI Designer |
Team | 1 UI Designer, 1 Engineer |
Tools Used | Adobe XD |
Year | 2023 |
The Visitor Management System (VMS) is a centralized platform that enables government agencies to manage events and visitor registrations. Ahead of a major tender, I was engaged as a designer to reimagine the look and feel of the system, with a focus on modernizing the interface and enhancing user experience.
The Challenge
The existing VMS interface was functional but outdated, with a corporate-heavy aesthetic and a non-optimize user flow. One major pain point was the multi-step process required to create a new event, which involved navigating through several layers of menus.
With the tender approaching, the client needed a visually refreshed and user-friendly interface that would:
- Improve usability for a wide range of government users
- Reflect a more approachable and trustworthy brand identity
- Demonstrate innovation and readiness for future scalability
My Approach
1. User-Centered Enhancements
After reviewing user behavior and feedback, I identified a key opportunity to streamline the event creation process. Instead of forcing users to navigate to a separate page, I introduced a quick-access shortcut on the homepage—allowing users to initiate event creation with a single click.
This small but impactful change will:
- Reduced friction in daily workflows
- Made the system feel more responsive and efficient
2. Visual Redesign with Purpose
To move away from the rigid, corporate feel, I adopted a simple, playful, and colorful visual language—inspired by current UI trends and the emotional goals of the system.
Color Palette:
- Blue: Symbolizes honesty and trust—critical for a government-facing platform
- Yellow: Evokes positivity and joy—making the system feel more welcoming
Design Elements:
- Wavy patterns were introduced to soften the layout and add visual rhythm
- Clean typography and generous spacing improved readability and focus
- Iconography and micro interactions added delight without overwhelming users
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Impact & Reflections
While the redesign is currently being evaluated for the upcoming tender, early stakeholder feedback has been overwhelmingly positive. The new design:
- Improves usability for both new and experienced users
- Aligns with modern UI expectations while maintaining professionalism
- Positions the system competitively for future adoption and expansion
With 40 government agencies and 30,000 users relying on VMS, this redesign lays the foundation for a more human-centered, scalable experience.
Final Thoughts
This project was a great example of how small UX decisions—like a homepage shortcut or rounded button—can have outsized impact. As a consultant, I enjoyed blending strategic thinking with hands-on design, crafting a solution that feels both functional and joyful.
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