Project Overview
Title | Facility & Infrastructure Mangement System (FIMS) |
Client | Ministry of Education (MOE) |
Role | UX Designer |
Team | 1 UX Designer, 1 Project Direct, 4 Business Analyst, 3 Engineer |
Tools Used | Figma (Design, Figjam and Slides), |
Year | 2023 |
FIMS (Facility & Infrastructure Management System) is a centralized platform developed for MOE to streamline the management of school facilities and infrastructure. It serves a diverse user base including Facility Managers, Technicians, Managing Agents, and School Staff across MOE schools and centres.
The Challenges
MOE’s existing mobile app, MyCampus, was outdated and inefficient. Users reported frustrations with:
- ❌ Unappealing and outdated UI
- 🐢 Slow system performance
- 🔁 Redundant workflows
- ❓ Unclear navigation and lack of guidance
The goal was to redesign the system into a modern, intuitive, and efficient platform that could support thousands of users—many of whom are 50+ years old and not tech-savvy—without compromising on functionality.
The Process
User Research
We conducted a comprehensive survey to understand user demographics, pain points, and UI preferences.
Key Findings:
- User Roles:
- 23% Facility Managers & Contractors
- 41% IFSD Staff & Managing Agents
- 30% School Staff
- Age Distribution:
- 70% of users are aged 45 and above
- Primary target audience: 25–55 years old
- Pain Points with Current System:
- 65% found the current UI unappealing
- 20% cited slow performance and confusing UI
- 30% were neutral or not frustrated
- Preferred UI Style:
- Colourful yet clean interface
- Functional dashboards
- Simple, card-based layout
Reflections
Designing FIMS was a rewarding challenge in balancing functionality with simplicity. By grounding our design in user research and iterative feedback, we created a system that empowers users of all ages and technical abilities. The success of FIMS demonstrates the power of empathetic, inclusive UX design in transforming legacy systems.
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